Customer-Oriented Approach

One of HALCOR’s key concerns is to maintain and develop trust-based relationship with customers. The Company’s customer-oriented philosophy emphasizes response time to requests, and the comprehensive nature of the product support services offered. Customer satisfaction levels are recorded in a systematic, well-organised manner, via regular customer satisfaction surveys, and the results of surveys are evaluated and steps planned to achieve improvements, wherever that is considered necessary. 
As part of the Company’s Quality Management System, HALCOR records and evaluates the views of customers, any complaints they have and also takes into account comments and proposals to achieve continuous improvements in the quality of its products and services. 
For yet another year, overall customer satisfaction levels improved both for domestic and foreign customers, with the overall figures remaining high.
For media inquires, please contact: HALCOR S.A., Mrs. Thalia Angelidi, 22620 48864,
  • Group
  • Copper & Health
  • CSR